One of the foundations of our approach is communication. We want to know what is important to each client and how our performance will be measured. From the beginning, our project team establishes a clear communication plan, timeline and goals.

Van Ru takes pride in recruiting, hiring, training and retaining the most qualified collectors for assignment to our clients’ portfolios. It is our practice to dedicate collectors to specific clients so they get to know the client and the client's accounts. We train our collectors to meet client-specific work standards. We also work hard to ensure that your goals are our goals and reward our collectors based on their performance in exceeding internal and client goals.

The core of our work strategy is to create an environment where each collector always knows what to do next on an account. To that end, we develop a specific work strategy for each client and make thorough coverage a habit. We maintain queue size, allowing collectors to seek every possible avenue for payment. Accounts are transferred to an appropriate specialist or supervisor when necessary.