Van Ru Opens First International Call Center
Wholly-Owned Costa Rica Facility Will Provide Collection and Outsourcing Services

DES PLAINES, IL, January 17, 2005—Van Ru, one of the nation’s largest independent receivables management companies, today announced the opening of its first international call center. The new facility will accommodate up to 200 employees and is located in a modern office park outside San Jose, the capital of Costa Rica. The Costa Rican operation (wholly-owned by Van Ru International) will utilize state-of-the-art technology and provide Van Ru customers with the same solutions available in its U.S. centers, including first party customer care, delinquency prevention and cure programs as well as third party bad debt collection programs.

Remarked company President and CEO, Roger Rubin, “We have looked at a lot of international alternatives, from purchasing existing call centers to partnering, in a number of different countries around the world. Ultimately we decided that a Van Ru-owned center was the best way we could get the quality control our customers demand. We chose Costa Rica because it offers the best balance of language skills, infrastructure, political stability and cost … plus it’s in a great time zone and you don’t have to travel half way around the world to get there.”

Van Ru’s Costa Rican call center joins a well-established network of call centers in the Chicago, Milwaukee, Phoenix and Tampa metro areas. The Van Ru philosophy of combining a well trained, customer focused work force with state of the art technology has led to consistent organic growth over its fifty one (51) year history.

“Collections is all about execution and over the past decade Van Ru has done a great job of executing,” remarked Kaye W. McComas, Director of Recoveries at FACS Group, Inc. “This expansion to Costa Rica is typical Van Ru: a well-thought out move that leverages their existing technology, infrastructure and client base.”